Pokiesurf Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pokiesurf Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website or related services, you acknowledge that you have read, understood and agreed to these terms.

Pokiesurf Casino operates under a licence issued by the Government of Curaçao through Antillephone N.V., reference number 8048/JAZ, and employs identity verification and transaction monitoring for player protection.

1. General terms and account eligibility

These Terms & Conditions apply to your use of the Pokiesurf Casino website, games, account services, promotions and any other related functionality made available through the site. Additional rules may apply to particular games, payment methods, promotions or services. Where additional rules apply, they form part of these terms and should be read together with this document.

You must be legally permitted to use online gambling services in the place where you live and access the website. You must meet the minimum legal age that applies to online gambling in your jurisdiction. Pokiesurf Casino may refuse access where use of the service is unlawful, restricted or otherwise unsuitable. You are responsible for checking the laws that apply to you before using the site.

You may only create and use an account for yourself. Account information must be accurate, complete and kept up to date. You must not create accounts for another person, allow another person to use your account, sell or transfer your account, or use an account for an unlawful purpose. You are responsible for keeping your login details confidential and for activity carried out through your account.

You should notify Pokiesurf Casino as soon as possible if you believe that your account details have been compromised, used without permission or accessed by another person. We may require identity, age, address, payment or other verification information before allowing certain account activities. We may also carry out checks to meet legal, security, fraud prevention and responsible gambling obligations.

Do not provide false, misleading or incomplete information.
Do not use the service on behalf of another person.
Do not attempt to bypass age, identity, location or account controls.
Do not use the site for money laundering, fraud or any other unlawful activity.
Do not use automated tools, bots or software intended to interfere with the website or games.

2. Deposits, withdrawals and gaming activity

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification, processing requirements and restrictions. We may decline, delay or reverse a transaction where it cannot be verified, appears irregular, conflicts with these terms or is required to comply with applicable obligations.

You should only deposit money that you can afford to lose. Gambling funds are not a substitute for household expenses, credit repayments or other financial commitments. Before depositing, check the available account controls and any transaction information shown on the website. You remain responsible for reviewing your account balance and transaction history.

Withdrawals may require completion of account verification and may be subject to checks relating to the source of funds, payment ownership, fraud prevention and legal compliance. A withdrawal may be held, refused or returned where information is incomplete, the payment method is unsuitable, activity appears irregular or these terms have not been followed. Any applicable fees, processing conditions or minimum and maximum amounts will be shown where relevant.

Games are provided for entertainment. Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. You accept the result of a completed game unless there is clear evidence of a technical error or another reason for review. If a game, transaction or account balance is affected by an obvious error, system fault or incorrect display, Pokiesurf Casino may investigate and take reasonable steps to correct the error.

You must not attempt to manipulate a game, exploit a technical weakness, interfere with another player or use software designed to gain an unfair advantage. Suspected fraud, collusion, cheating, payment abuse or other prohibited conduct may result in an investigation and restrictions on the account, including cancellation of affected activity where permitted by law.

Promotions and bonuses

Promotions, bonuses, rewards and promotional offers are subject to their own specific terms. These may include eligibility requirements, qualifying transactions, expiry dates, wagering conditions, game restrictions, maximum values and withdrawal conditions. The applicable promotional terms will prevail where they differ from these general terms. You should review an offer in full before accepting or using it.

Unless expressly permitted by the relevant offer, you must not claim the same promotion more than once, use multiple accounts to obtain an offer, or combine offers in a way that is not allowed. Pokiesurf Casino may amend, suspend or withdraw a promotion where reasonably necessary, including where misuse or technical issues are identified.

3. Responsible gambling, privacy and acceptable use

Pokiesurf Casino supports gambling as entertainment and encourages you to remain in control. Gambling should not be treated as a way to earn income, recover losses or resolve financial difficulties. Consider setting personal limits for time and spending before you play, and take regular breaks. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling support service in your state or territory.

Only gamble with money you can afford to lose.
Set a budget and avoid chasing losses.
Do not gamble when affected by alcohol, drugs or strong emotions.
Keep gambling separate from essential household spending.
Use available deposit, loss, time or session controls where offered.
Request an account break or self-exclusion if you need time away from gambling.

Requests for self-exclusion or account restrictions may be subject to identity and security checks. You must not attempt to open or use another account to avoid a restriction. Account controls are intended to support safer gambling, but no control can replace personal responsibility or professional assistance. If you are concerned about your gambling, seek independent help as soon as possible.

Personal information is handled in accordance with the applicable privacy information for the website. Information may be collected and used to provide services, manage accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

You must use the website respectfully and lawfully. You must not upload harmful material, introduce malicious code, overload or disrupt the website, attempt unauthorised access, copy protected content without permission, or use the site to harass, defraud or harm another person. Content and functionality may change over time, and access may not always be available.

4. Suspension, liability and changes to these terms

Pokiesurf Casino may suspend, restrict or close an account where reasonably necessary, including if you breach these terms, provide inaccurate information, fail verification, engage in prohibited activity, create a security risk or where continued access may conflict with legal, regulatory or responsible gambling requirements. We may also suspend services for maintenance, technical problems, security concerns or other operational reasons.

If an account is closed or restricted, any remaining balance will be reviewed in accordance with applicable law, these terms and the circumstances leading to the action. Amounts connected with fraud, unlawful conduct, chargebacks, payment abuse or other prohibited activity may be withheld or handled as permitted by law. You should retain records of your transactions and account communications.

The website and services are provided subject to availability. We take reasonable steps to support reliable operation, but we do not promise that the site, games or payment services will always be uninterrupted, error-free, secure or available on every device. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under Australian consumer law.

To the extent permitted by law, Pokiesurf Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, device or internet problems, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Any responsibility that cannot be excluded will be limited to the extent permitted by applicable law.

These terms may be updated from time to time to reflect changes to the service, law, security requirements or business practices. The updated version will apply from the date it is published or otherwise communicated, unless a different date is stated. You should review this page regularly. If you continue to use the website after changes take effect, you are taken to accept the updated terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available to you as an Australian consumer. If you have a question or complaint, use the support options made available on the website and provide enough information for the matter to be reviewed.